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General Terms and Conditions
Terms of use

Terms of use

1. Acceptance of Terms

Thank you for choosing CiaoCaorle Net. The services we provide to you are subject to the following Terms of Service ("TOS"), which we may update periodically without notice.

2. Description of Service

CiaoCaorle Net allows its registered users to book accommodations online. Unless otherwise stated, new features or enhancements shall be subject to these same TOS. The user accepts that CiaoCaorle Net's service is provided "AS-IS" and that our company is not responsible if the information provided by its property clients is not updated or accurate, nor is our company responsible for the deletion, loss or non-delivery of information. The property owner is solely responsible for responding to and/or fulfilling the booking request. The use of the CiaoCaorle Net reservation system is free of charge.

In order to use CiaoCaorle Net's service, the user must have access to the World Wide Web, must pay any fees or for any equipment associated with that access.

3. User Registration Obligations

In order to use the CiaoCaorle Net service, the user agrees to: (1) provide accurate and complete personal information as required on the registration form; and (2) promptly update the data in order to maintain its accuracy and completeness. If the user provides any information that is found to be inaccurate, CiaoCaorle Net retains the right to suspend or terminate the user's membership and to refuse any and all current or future use of the CiaoCaorle service.

4. CiaoCaorle Net Privacy Policy

The registered personal data and additional information are subject to our Privacy Policy. For more information, please refer to the "Privacy Policy" section.

5. Member Account Integrity

When a user makes a reservation with CiaoCaorle Net, our system generates a password to access the user's personal account, together with the email address provided during the booking process. The user is responsible for maintaining the integrity of the email address and password, and is solely responsible for all activities that occur under that account. The user is to notify CiaoCaorle Net immediately of any unauthorized use of the password or account. CiaoCaorle Net is not to be held liable for any loss or damage arising from the user's failure to comply with this section.

6. Termination

The user accepts that CiaoCaorle Net, in its sole discretion, may deactivate the user's password and account or terminate the use of its service for any reason. The company may, at any time, discontinue providing the service with or without notice. The user accepts that CiaoCaorle Net shall not be held liable for any termination of the user's access to the service.

7. Disclaimer and Limitation of Liability

The user accepts that CiaoCaorle Net does not guarantee that its service will be error-free, secure, updated or without interruption. The company cannot guarantee that the information found on its website is error-free, accurate or reliable. Furthermore, the user accepts that CiaoCaorle Net is not responsible in any way for any damage done to the computer equipment or other loss of data resulting from using the CiaoCaorle Net service. The user understands and accepts that CiaoCaorle Net is not to be held liable in any way for any damage or loss, financial or otherwise, resulting from the use or inability to use the CiaoCaorle service, nor for the costs neccessary to find alternative accomodations resulting from any malfunction of the CiaoCaorle Net online reservation system, nor for unauthorized access of, alteration to, or misuse of your personal account information.

Privacy Policy

Thank you for choosing CiaoCaorle.com. We know there are many travel sites on the Web today, and we appreciate your choice of our service. We value our relation with our registered users and, therefore, do our utmost to protect their privacy and to earn their trust. Here you will find an explanation of CiaoCaorle Net's Privacy Policy, designed to put our customers' interests first.

Registration

When becoming a registered user of the CiaoCaorle Net service (CiaoCaorle.com) you will supply us with your name and email address. We require this information in order to (a) establish a free membership with CiaoCaorle.com; (b) enable you to reserve accommodations online; and (c) if necessary, to allow our company or property owner to contact you if necessary.

In accordance with the article n.10 of the Italian Law 196/2003, CiaoCaorle Net declares:

a) The data collected via the registration form are used to finalize activation of reservation services;

b) It is mandatory to submit one's personal information in order to the reservation services for the user. Thereofre, if a user refuses to submit one's personal information, he/she will be denied access to the the reservation services;

c) The data collected will only be transferred to individuals associated to the online reservation service and authorised to carry out the reservation service;

d) The registered user is safeguarded by the Article n.13 of the Italian Law 196/2003;

e) Party responsible for handling the data collected: CiaoCaorle, Viale Santa Margherita 93/13, 30021 Caorle, Venice, Italy.

Cookies & IP Addresses

In simple terms, a 'cookie' is a message given to a Web browser by a Web server. Each time a browser requests a Web page from a server, this message is then sent back to the server. Thus, cookies are used to identify users and the use of Web pages. CiaoCaorle.com uses cookies. CiaoCaorle Net also collects IP addresses for technical reasons. CiaoCaorle.com may contain Web links which can gather personal information about you; our Privacy Policy does not pertain to such Web sites.

Who has access to my personal information?

When you request accommodations using the CiaoCaorle.com service, CiaoCaorle Net supplies your registration information to the property in order to confirm your reservation request. Only the property and CiaoCaorle Net have access to your personal information. CiaoCaorle Net does not sell or provide access to your personal information to any parties other than these.

How is my personal information protected?

The information you provide to CiaoCaorle.com is protected using Secure Socket Layer (SSL) encryption, ensuring the security of the data transmission. The registered user is solely responsible for maintaining the integrity of personal passwords and account information. When online, CiaoCaorle Net advises its users to be cautious with regard to personal information.

Disclosure as required by law

In certain instances, such as by law, court order or as requested by government or law enforcement authority, CiaoCaorle may be compelled to disclose member information. The company may disclose member information if, in good faith, it believes that disclosure is necessary to protect the rights and/or property of the company.