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How to make a reservation

Once you have found a property that satisfies your needs, click on the facility name or on 'details'. If you wish to book the availability the system has found, click on 'Book' - or 'Modify' to change your reservation details.

To submit the reservation request, please complete the form, including your credit card details. After clicking on 'Continue', it is possible to control your reservation request and personal details.

Before confirming your reservation request please read the cancellation policy carefully and should you have additional requests, it is possible to write them in the blank space. At this point your reservation request will be confirmed. Please note your reservation number for your reference.

Please be informed that all information is sent via Secure Server, ensuring that your personal details can only be viewed by yourself and the recipient (ie. the hotel).

Two categories of reservation requests are possible: Instant bookings and Bookings on Request. In the first case (Instant bookings) you will receive an automatic confirmation message from the hotel via the CiaoCaorle.com system. You will not receive any further confirmation from the hotel, since this confirmation message is definite.

In the second case (Bookings on Request) you will receive an email informing you that the property has received your request. The property will then respond via email within 48 hours either confirming or cancelling your request.

Bear in mind that your request will be confirmed by the property and until then do not consider it as confirmed. When the status of your booking appears as OK in your user account you can rest assured that it has been confirmed by the property. In order to receive confirmation via email make sure that the address you enter when sending your booking request is correct. If you enter an incorrect e-mail address you will not be able to receive a reply from the hotel and this could lead to communication problems and misunderstandings. Therefore, it is crucial that you make sure all data is correct.